Refund Policy

1. Overview

JerinLab is a professional Shopify and iOS development agency. Because our services involve significant time, expertise, and custom work invested per client, our refund policy reflects the nature of bespoke software development engagements. Please read this policy carefully before engaging our services.

2. Deposits

All project engagements require an upfront deposit (typically 50% of the agreed project fee) before work commences.

• Non-refundable once work begins: Deposits are non-refundable once the development team has commenced work, including discovery sessions, design wireframes, or any code written.
• Refundable if JerinLab cancels: If we are unable to commence the project within the agreed start window due to reasons on our end, a full deposit refund will be issued within 14 business days.

3. Milestone Payments

For projects structured with milestone-based billing, each milestone payment covers the work delivered up to that point. Milestone payments are non-refundable once the deliverables for that milestone have been submitted for client review, regardless of whether the client requests revisions.

4. Final Payments

Final payments due upon project completion are non-refundable. By approving deliverables and triggering the final invoice, the client confirms satisfaction with the work. If unresolved issues exist, they must be raised in writing before final payment is made.

5. Eligible Refund Scenarios

Partial or full refunds may be considered in the following exceptional circumstances:

• JerinLab fails to deliver agreed core functionality within a reasonable extension of the agreed timeline, and no resolution is reached after a 30-day remediation period
• The project is cancelled by JerinLab before any work commences
• A technical error on our part causes irreversible damage to the client's existing store or application (refund capped at the fee paid for the affected work)

Refund eligibility is assessed on a case-by-case basis and requires a written dispute submitted to hello@jerinlab.com.

6. Non-Refundable Items

The following are strictly non-refundable:

• Deposits once development work has commenced
• Fees for discovery sessions, audits, or strategy consultations already delivered
• Payments for completed milestones that have been reviewed and accepted
• Fees for third-party tools, licences, or subscriptions purchased on the client's behalf
• Rush or priority fees paid for expedited delivery
• Change requests approved by the client that expanded the original scope

7. Cancellation by Client

If a client chooses to cancel a project mid-engagement, they are responsible for all work completed up to the cancellation date. JerinLab will invoice for hours worked at our standard rate, deducting any deposit already paid. Any overpayment beyond work completed will be refunded within 14 business days of final reconciliation.

8. Revision Policy

Our proposals include a defined number of revision rounds per deliverable. Requests that fall within the agreed revision scope are addressed at no additional cost and do not constitute grounds for a refund. Additional revisions beyond the agreed scope are billed separately.

9. Dispute Resolution

Before initiating any formal dispute or chargeback, clients are required to contact JerinLab directly at hello@jerinlab.com and allow 10 business days for us to address the concern. Chargebacks initiated without prior written notice may result in suspension of all project work and legal action to recover costs.

10. Refund Process

Approved refunds are processed within 14 business days via the original payment method. Processing times may vary depending on your bank or payment provider.

11. Contact Us

For refund requests or billing disputes: